jl11 Privacy Policy — Your Personal Data, Handled With Care

jl11 is committed to protecting the personal information of every Filipino member who registers and uses our platform. This Privacy Policy explains in plain language what data we collect, why we collect it, how we store and use it, and what rights you have as a member under Philippine law. It applies to all information collected through the jl11 website, mobile experience, and any related support channels. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to arrange account closure.

This policy should be read together with the Terms and Conditions, which govern your overall use of the platform. Where there is any conflict between the two documents, the Terms and Conditions will take precedence on matters of platform use, while this Privacy Policy governs all matters relating to personal data. jl11 may update this policy from time to time to reflect changes in our practices or in applicable Philippine data privacy law; the effective date at the top of this page will always reflect the most current version.

When you register an account on jl11, we collect the information you provide directly — including your full legal name, Philippine mobile number, date of birth, and your chosen login credentials. During the verification process, we may request a copy of a valid Philippine government-issued ID to confirm your identity and age eligibility. When you make deposits or withdrawals, we collect transaction details including payment method identifiers, amounts, dates, and reference numbers, which are necessary to process and record financial activity on your account. We do not store full card numbers or full bank account numbers; payment processing is handled by our partner payment providers, who maintain their own security standards.

We also collect certain technical and behavioural data automatically when you use the platform. This includes your device type and operating system, browser or app version, IP address, session duration, pages visited, games played, and general interaction patterns. This technical data helps us maintain platform performance, detect unusual activity, and continuously improve the member experience. All automatically collected data is associated with your account identifier but is treated with the same level of care as your directly provided personal information.

If you contact jl11 support by any channel, we keep a record of that communication, including the nature of your enquiry and any resolution provided. These records help us deliver consistent support and are used to improve our service quality over time. We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless you voluntarily provide such details in a support communication, in which case that information is handled with extra care and deleted once the matter is resolved.

jl11 uses your personal data only for the purposes for which it was collected, and we will never use it in a way that is incompatible with those stated purposes. The primary reason we collect your information is to operate your account and provide you with access to the platform's games, promotions, and financial services. Your identity and age verification data is used to confirm that you meet the eligibility requirements for using the platform and to comply with our obligations under applicable Philippine regulations. Transaction data is used to process deposits and withdrawals accurately and to maintain a clear record of your account activity.

We use technical and behavioural data to ensure the platform runs smoothly on your device, to identify and fix any technical issues, and to protect the platform against fraud, money laundering, or other misuse. Where we have legitimate interest or your consent, we may also use your contact information to send you important account notifications, updates about changes to our policies, or information about promotions that may be relevant to you — you can opt out of promotional communications at any time by contacting support. jl11 does not use your personal data for automated decision-making that has a significant legal or financial impact on you without providing a means for human review.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law or our internal compliance obligations. When your data is no longer needed, it is securely deleted or anonymised. If you request account closure, we will action the deletion of your personal data within a reasonable timeframe, except where retention is required by law or ongoing regulatory obligations.

jl11 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — full stop. We may share your information only in the limited circumstances described in this section. We work with carefully selected third-party service providers who assist us in operating the platform; these include payment processing partners, identity verification providers, and cloud infrastructure services. These providers are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards consistent with Philippine data privacy requirements.

In certain circumstances, jl11 may be legally required to disclose personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies — for example, in connection with an investigation into fraud, money laundering, or other illegal activity. We will only make such disclosures where we are legally compelled to do so or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of jl11, its members, or the public. Where permitted by law, we will notify you of any such disclosure request. We will never voluntarily share your personal data with third parties outside the scope described in this policy.

jl11 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols. Personal and financial data at rest is stored in secured environments with access controls that limit who within our organisation can view sensitive information. We conduct regular internal reviews of our security practices and update our measures in response to emerging threats or changes in best practice.

While we make every effort to protect your data, no online platform can guarantee absolute security against all possible threats. You also have a role to play in keeping your account secure — please use a strong, unique password for your jl11 account, do not share your login credentials with anyone, and contact our support team immediately if you suspect that your account has been accessed without your authorisation. jl11 will never ask you for your password via any communication channel; if you receive a message claiming to be from jl11 and asking for your password, please treat it as suspicious and report it to our support team at once.

As a Filipino member of jl11, you have rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) regarding your personal data. You have the right to be informed about how your data is collected and used — which is the purpose of this policy. You have the right to access a copy of the personal data jl11 holds about you; to request corrections where that data is inaccurate or incomplete; and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we may have to retain it. You also have the right to object to certain processing activities and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated.

To exercise any of your data rights, please contact jl11 support through the contact details available on the platform. We will acknowledge your request promptly and aim to resolve it within 30 calendar days. In some cases — particularly where a request is complex or involves a significant volume of data — we may need additional time, and we will inform you of any extension and the reason for it. Exercising your data rights will not affect the quality of service you receive from jl11, and we will never penalise a member for making a legitimate data request.

jl11 uses essential cookies and similar technologies to keep you logged in, remember your platform preferences, and maintain the security of your session. We do not use third-party advertising cookies or tracking pixels that follow you across external websites. The platform may use anonymous analytical data to understand how members use different features, but this data is aggregated and not linked to your individual identity. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of your account.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information has been handled, please get in touch with the jl11 support team using the contact details provided on the platform. We take every privacy enquiry seriously and will do our best to respond in a clear, helpful, and timely manner. For formal complaints that remain unresolved after contacting us, you may escalate your concern to the National Privacy Commission of the Philippines at privacy.gov.ph.